Overdue Accounts Need a Process, Not Just a List
Chasing overdue EMIs off a static list is where a lot of recovery effort gets wasted — the same accounts get called repeatedly while others get ignored, and nobody can say where a field agent is on a given day. Sonbarsa's Collection & Recovery Tool turns overdue tracking into a managed, accountable process across car loans, home loans, and bike loans.
1. Overdue Accounts, Automatically Surfaced
Accounts that cross their due date are flagged automatically by days-past-due bucket, so collection teams work from a prioritized queue instead of manually scanning the loan book.
2. Collection Allocation by Agent and Territory
- Overdue accounts assigned to specific collection agents based on territory, loan type, or bucket severity
- Workload visible per agent, so allocation stays balanced instead of piling up on whoever's fastest
- Reassignment when an agent is unavailable, without losing case history
3. Automated Reminders Before Escalation
SMS and call reminders go out on a schedule before an account needs a field visit, reducing how many cases require in-person collection at all.
4. Field-Agent Tracking
For accounts that do need a visit — common across car, home, and bike loan recovery — the tool tracks agent location, visit outcomes, and promise-to-pay commitments, so managers have real visibility into field activity instead of relying on agent-reported updates alone.
5. A Full Recovery Trail
Every call, reminder, visit, and partial payment is logged against the account, building a complete recovery trail that holds up for internal review or, if it comes to that, legal escalation.
Partner with SonBarsa
The Collection & Recovery Tool feeds directly into the Financial Analytics Dashboard, so overdue and collection-efficiency numbers stay current without manual reporting.